Administrative Support Specialist

Temporary (Potential Temp-to-Hire)

Interview this week, start next week!

Schedule: Monday-Friday, 8:30am-5:00pm (on-site)

Location: Baltimore, MD

Pay Rate: $21-$21.50/hour

Position Summary

Ultimate Staffing's Baltimore-based client is seeking a reliable, professional, and personable Administrative Support Specialist to provide front desk coverage and essential donor services support. This role is primarily phone and email based with low foot traffic and requires a high level of attention to detail, compassion, and ownership of work.

This is a temporary position with strong potential to convert to permanent if it's a good fit for both the candidate and the organization.

Key Responsibilities

Front Desk & Office Operations

• Answer and appropriately route incoming phone calls
• Monitor and respond to emails in the general inbox
• Greet and welcome occasional visitors in a professional, courteous manner
• Coordinate with internal staff and building security regarding visitor access

Donor Services & Administrative Support

• Prepare and send donor gift acknowledgements
• Create letters and perform mail merges using Microsoft Word
• Enter, update, and maintain accurate donor records in the CRM system
• Process incoming donor gifts with accuracy and attention to detail
• Manage administrative tasks related to the tribute gift card program
• Notify appropriate departments of donor activity as needed

Qualifications

• 3-5 years of experience working with CRM databases
• Experience with multiple database systems preferred (Salesforce is a plus)
• Strong proficiency in Microsoft Office, especially Word and mail merges
• Exceptional attention to detail and organizational skills
• Compassionate, patient, and committed to providing excellent customer service
• Professional, punctual, and personable demeanor
• Self-directed with the ability to take ownership of tasks and problem-solve independently

Ideal Candidate Profile

The ideal candidate is someone who takes pride in accuracy, follows tasks through to completion, and provides compassionate, thoughtful service to donors and callers. You're comfortable working independently, learning processes quickly, and representing the organization in a professional and welcoming manner.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.